Clear and fair booking terms

Cancellation & Refund Policy

Effective date: 20 August 2026

1. Scope

This policy applies to TEJAS online and in-person appointments booked through this website, WhatsApp, telephone, email or the Nehuls platform. Any service-specific terms disclosed before payment will form part of the booking.

2. Unpaid appointment requests

The current website appointment form creates a request for confirmation and does not require immediate payment. If no payment has been collected, you may cancel the request without a refund process. Please notify us promptly so the time can be released.

3. Cancellation after payment

At least 24 hours before the confirmed sessionEligible for a full refund of the session fee or one reschedule, subject to any clearly disclosed non-refundable third-party charge.
Less than 24 hours before the sessionThe session fee is ordinarily non-refundable because the reserved time may not be reassigned. TEJAS may offer a reschedule at its discretion in genuine exceptional circumstances.
No-show or materially late arrivalOrdinarily non-refundable. A shortened session may be provided only when the remaining schedule permits.

4. Rescheduling

One reschedule requested at least 12 hours before the confirmed session is ordinarily permitted without an additional rescheduling charge, subject to availability. Further changes may be treated as a cancellation. A rescheduled session should normally be used within 60 days.

5. Cancellation by TEJAS

If TEJAS cancels a paid session and a suitable alternative cannot be agreed, you will be offered a full refund of the amount paid for that session. TEJAS is not responsible for unrelated travel, accommodation, data or other incidental costs except where required by law.

6. Service packages, training and digital material

Any package, programme, training or downloadable material may have additional cancellation terms disclosed before purchase. Used sessions and already supplied digital material will not ordinarily be refundable. Any lawful consumer entitlement continues to apply.

7. How refunds are processed

  • Send the booking reference, payment reference, name, mobile number and reason to tejasenergies@gmail.com.
  • Approved refunds are returned to the original payment method; cash or transfer to a different account is not normally permitted.
  • After TEJAS initiates a normal Razorpay refund, banking and payment networks may take approximately 7–10 business days to reflect it.
  • A refund may remain pending while it is processed by the payment network or bank.
  • Duplicate payments will be verified and the duplicate successful amount refunded.

8. Failed and pending payments

If money is debited but confirmation is not received, do not make repeated payments immediately. Contact us with the payment reference. Failed or automatically reversed transactions may be returned directly by the bank/payment provider and are not treated as a merchant-initiated refund.

9. Chargebacks and disputes

Please contact TEJAS first so we can investigate. Initiating a payment dispute after receiving a valid refund or service may delay resolution. Nothing here restricts rights available under applicable law or payment-network rules.

10. Requesting a cancellation

Contact us at tejasenergies@gmail.com, +91 98497 21199 or through the TEJAS WhatsApp channel. Cancellation timing is based on when TEJAS receives the request.

WhatsApp