1. About this policy
This Privacy Policy explains how TEJAS Universal Energy (“TEJAS”, “we”, “our” or “us”) collects, uses, stores and protects personal information when you visit this website, submit an enquiry, request an appointment, communicate with us or use our services.
The TEJAS website does not maintain its own customer database. Information submitted through website forms is securely transmitted to the Nehuls business platform, which provides database, customer-management and communication support for TEJAS.
2. Information we collect
- Your name, mobile number and optional email address.
- The service you are interested in, preferred session format, date, time and message.
- Appointment, enquiry, communication and payment-reference details.
- Consent records and preferences, including your preferred contact method.
- Technical information such as IP address, device/browser information, referring page and campaign parameters.
- Information you voluntarily provide during communication with TEJAS.
Please avoid submitting medical records, financial credentials or other unnecessary sensitive information through general enquiry forms.
3. How we use information
- To respond to enquiries and recommend an appropriate service.
- To request, schedule, confirm, reschedule or cancel sessions.
- To communicate by telephone, WhatsApp or email with your consent or as needed to fulfil your request.
- To create payment orders, verify payments and administer refunds when online payments are enabled.
- To maintain service records, prevent misuse, resolve disputes and comply with legal obligations.
- To understand website performance and campaign attribution using limited analytics information.
5. Retention and deletion
We retain information only for as long as reasonably necessary to provide the requested service, maintain appropriate business and payment records, resolve disputes and meet legal obligations. Retention periods may differ depending on the nature of the record. When information is no longer required, we take reasonable steps to delete or anonymise it.
6. Your choices and rights
You may request access to information associated with you, ask for inaccurate information to be corrected, withdraw consent for optional communications, or request deletion where retention is not legally or operationally necessary. Withdrawal does not affect processing already lawfully completed and may prevent us from continuing an unfulfilled request.
To exercise a request, contact us using the details below. We may need to verify your identity before acting.
7. Security
We use reasonable administrative and technical safeguards, including HTTPS, server-side validation, access controls and restricted API credentials. However, no internet transmission or storage system can be guaranteed completely secure. You are responsible for keeping your devices and communication accounts protected.
8. Cookies and external links
The website may use essential session cookies for security and limited analytics technologies. External services such as WhatsApp, Google Maps and Razorpay operate under their own privacy policies. Their links do not make TEJAS responsible for their independent practices.
9. Children
Our services are intended for adults. A parent or lawful guardian must contact us for any person under 18 and provide any consent required by applicable law.
10. Changes to this policy
We may revise this policy to reflect operational, legal or technology changes. The effective date displayed above identifies the latest version.
11. Privacy contact
For privacy questions or requests, contact TEJAS at tejasenergies@gmail.com or +91 98497 21199. Please use the subject “Privacy Request”.